Refund policy
Due to our products frequently selling out, unfortunately we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order online.
Your refund can be used to order a different size or any other products.
Return Requirements;
If you have simply changed your mind about a product and are wanting a refund, this isn’t a problem! Love Henry is happy to help. Please see our instructions below:
- Items must be returned within 14 days of the order delivery date. Any items posted after this time frame may be denied.
- Items must be unworn, unwashed and free from any stains or marks.
- Items must have all tags and hangtags attached and be in their original condition.
- When we have received your returned package, all returned items will be inspected before a refund is issued.
*Please note: Love Henry reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
Shipping will not be credited when we receive your return.
Sale items & Mystery Bundles
Unfortunately Love Henry does not offer a return on sale items and Mystery Bundles.
* If a product is deemed faulty by Love Henry after purchase, our Customer Service Team may offer store credit or refund at their discretion.