Do you need to return or exchange something?
Not a worry! Our returns process is seamless and simple for our Love Henry community.
So, what’s first?
Returns and exchanges
Love Henry is more than happy to exchange or refund your item in full should you find a discrepancy with your purchase. Simply lodge a dispute through our Resolution Centre, and our Customer Service Team will contact your directly from there.
If you have simply changed your mind about a product and are looking for a refund or an exchange, this isn’t a problem! Love Henry is happy to help. Please lodge your dispute through the Resolution Centre, and we can:
- In the case of a return, issue a credit (excluding postage costs) to use on our website
- In the case of an exchange, ask that you please include a Reply-Paid satchel with your returns and we will ship your new items on receiving the returns. Please utilise our Returns Form & put this in your satchel.
Pick up service
Love Henry offers a pick-up service for customers who live locally to the Love Henry Warehouse. Simply select ‘pick-up’ at check out.
Pick Up Address:
137 Marshall Street
Unfortunately Love Henry does not offer return or exchange on sale items. If a product is deemed faulty by Love Henry after purchase, our Customer Service Team may offer store credit or refund at their discretion.
For returns purchased through Afterpay, we offer a store credit deposited into your Love Henry account. Your personal agreement with Afterpay still stands, including any scheduled repayments. The store credit will be deposited for the total value of the item(s) returned. For any further queries contact Afterpay on 1300 100 729.
Love Henry gift cards have a one-year expiry from the date they are purchased and will not be honoured past their expiry date. Gift cards are not redeemable for cash and are non-refundable.
Important things to know
- All items must be unworn, unused and returned within two weeks of purchase. Love Henry reserves the right to refuse a product that doesn’t meet these requirements.
- Mystery bundles do not qualify for refund, exchange or returns.
- Love Henry reserves the right to accept and deny all refunds and exchanges. We try our best to successfully put through all refunds and exchanges for the Love Henry community, however original tags must still be in place when returns are received in our warehouse.
- The following items cannot be returned or exchanged for hygiene reasons: all head and hair accessories, hats, bibs, socks and tights.
- Please ensure your Returns Form is filled out correctly and to completion. The quicker this is done, the faster we can help you!